How we work,
written down.

These terms govern use of atlyslabs.com and the services Atlys Labs provides. By using this site or engaging us for work, you accept them.

Where we sign a separate written agreement, statement of work or purchase order with a client, that document governs the engagement and takes precedence over anything here that conflicts with it. These terms fill the gaps rather than override negotiated commitments.

We may update these terms. The date at the end of this page shows when they last changed. Changes do not apply retroactively to work already agreed.

Atlys Labs designs and builds websites and quote-request systems for manufacturers, and provides ongoing managed services for the systems we build.

We are a web engineering firm. We are not a law firm, an accountancy practice, an export-control consultancy, or a compliance auditor. Nothing we say or write constitutes legal, financial, regulatory or compliance advice, and you should not treat it as a substitute for professional advice from someone qualified to give it.

Where an engagement touches on regulatory obligations that apply to your business — export controls, customer confidentiality commitments, industry certifications, or anything similar — you remain responsible for those obligations. We will build to requirements you specify, but we do not determine what your obligations are.

Prices shown on this site are indicative starting points for the scope described. They are not offers capable of acceptance and do not create a contract.

A quote we issue for specific work is valid for thirty days unless it says otherwise. Once accepted in writing, the price for the scope described in it is fixed. We do not issue change orders for work that was clearly within the agreed scope.

Work outside the agreed scope is quoted separately before it begins. We will not carry out additional chargeable work and invoice for it afterwards without you having agreed to it first.

A teardown is a fixed-fee engagement in which we assess your existing quote path, document what we find, and rebuild one page so you can evaluate the standard of work.

The teardown fee is credited in full against the price of a build if you commission one within thirty days of delivery. If you do not proceed, the fee is not refundable — the work has been done and delivered regardless of what you decide afterwards.

A teardown is an assessment, not a guarantee of results. We tell you what we find. What you do with it is yours to decide, including doing nothing or hiring someone else.

Timelines assume you provide what we need when we ask for it: capability details, certifications, photographs, routing destinations, and access to your domain registrar or the cooperation of whoever holds it.

Delays in providing material extend the timeline correspondingly. We will tell you when something is blocking progress rather than let a deadline quietly slip.

You are responsible for ensuring that content you give us — text, photographs, logos, certifications, customer references — is accurate and that you have the right to use it. We rely on what you tell us about your own capabilities and certifications and do not independently verify them.

Each build includes two rounds of revisions on the staging site. Further rounds are quoted separately. This is a practical limit, not a punitive one — it exists so projects finish.

Builds are invoiced fifty percent on acceptance of the quote and fifty percent on completion, before the site goes live on your domain, unless we agree otherwise in writing.

Monthly managed services are invoiced monthly in advance. Annual prepayment is available at a discount.

Invoices are payable net thirty from the invoice date unless stated otherwise. Where you require a purchase order number or a specific invoicing portal, tell us before the first invoice is issued.

Prices are quoted in United States dollars and exclude any taxes, duties or bank charges applicable in your jurisdiction, which are your responsibility.

If an invoice remains unpaid more than thirty days past its due date, we may suspend managed services after giving you written notice and a reasonable opportunity to resolve it. We will not take a live site offline over a payment dispute without warning you first.

Invoicing questions and purchase order details go to billing@atlyslabs.com.

You own your content. Text, photographs, logos, drawings, specifications and any other material you provide remain yours throughout and after the engagement.

On full payment, you own the custom site we build for you: the page designs, content structure and configuration specific to your business. You are free to host it elsewhere, modify it, or have someone else maintain it.

We retain ownership of the underlying tools, libraries, components and engine code we use across engagements, including the quote-request system itself. You receive a perpetual, non-exclusive licence to use these as part of the deliverable we built for you. This is what allows us to price fixed builds at the level we do rather than rebuilding the same machinery for every client.

Third-party software, fonts, plugins and services included in a build remain subject to their own licences.

We may describe the work we did for you in general terms as part of our own portfolio. We will not publish your drawings, specifications, pricing, customer names or any material you have marked confidential without your written permission. Tell us if you would rather we not name you at all, and we will not.

We treat technical drawings, models, specifications, pricing, customer lists and commercial information you share with us as confidential, whether or not a separate non-disclosure agreement is in place.

We will not disclose it to anyone outside those working on your engagement, and we will not use it for any purpose other than performing the work.

If you have a standard NDA you would like us to sign, send it. We would rather sign your paper than argue about ours.

Where your material carries export-control obligations or confidentiality commitments to your own customers, tell us before sending it so the engagement can be structured appropriately. We do not claim registration or certification under any export-control regime and will say so plainly rather than let an assumption stand.

Monthly managed services cover what is described on the support page and in your agreement: confirmed delivery of quote requests, content and capability updates, hosting, security patching, performance checks and reporting.

Work outside that scope — new capability pages beyond your allowance, integrations not originally specified, additional locations or divisions, or new photography and copywriting for a new service line — is quoted separately.

Either party may end a managed services arrangement with thirty days written notice. There is no long-term lock-in and no termination penalty.

On termination, we will provide your site files and content in a usable form and cooperate reasonably with migration to another provider or to your own infrastructure. We do not hold work hostage.

We aim for high availability on the sites we host and monitor uptime, but no hosting arrangement is immune to outages, and we depend on infrastructure providers we do not control.

Response time targets published on the support page are targets, not contractual guarantees, unless a specific service level is written into your agreement. We operate from India, so coverage of United States business hours is by overlap rather than continuously, with the exception of faults that stop quote requests being delivered, which we treat as urgent regardless of the hour.

We do not guarantee any particular business outcome. We build systems that make it easier for buyers to submit complete quote requests. How many arrive, and how many convert into work, depends on your market, your capabilities, your pricing and how you respond — none of which are within our control.

You may not use this site to attempt unauthorised access to any system, to submit malicious code, to scrape it at a volume that degrades service for others, or to send fraudulent or automated enquiries.

We may block access where we reasonably believe it is being misused.

If you believe you have found a security vulnerability in this site or a system we built, email us rather than disclosing it publicly. We will respond, and we will not pursue anyone who reports a genuine issue in good faith.

We warrant that we will perform our services with reasonable skill and care, in a professional manner, and in accordance with the agreed scope.

We will correct defects in work we delivered, at no charge, where you report them within thirty days of delivery. This covers things not working as specified. It does not cover new requirements, changes of mind, or problems caused by modifications made by others after handover.

Beyond the express warranty above, this site and our services are provided without further warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that this website will be uninterrupted or error-free.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Subject to that, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss of data, however arising.

Subject to the above, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees you have paid us under that engagement in the twelve months preceding the event giving rise to the claim.

These limits reflect the fees charged and the allocation of risk both parties have accepted. If you need broader protection than this, tell us before the engagement begins so it can be priced and agreed rather than assumed.

You agree to indemnify us against claims arising from content you supplied — including claims that it infringes a third party's intellectual property, breaches a confidentiality obligation you owed to someone else, or is inaccurate in a way that causes loss.

This does not apply where the claim arises from our own breach of these terms or our own negligence.

Either party may terminate an engagement in writing if the other commits a material breach and fails to remedy it within fourteen days of written notice.

If a build is terminated part-way through, you pay for work completed to that point, and we deliver what has been completed in a usable form.

Termination does not affect accrued rights, confidentiality obligations, ownership provisions, or liability limits, all of which survive.

Neither party is liable for failure to perform caused by events outside its reasonable control, including infrastructure provider outages, network failures, natural events or acts of government. The affected party will tell the other promptly and both will act reasonably.

If any provision of these terms is found unenforceable, the remainder continues in force.

A failure to enforce a provision is not a waiver of the right to enforce it later.

Neither party may assign an agreement without the other's written consent, which will not be unreasonably withheld.

These terms and any engagement under them are governed by the laws of India, and the courts of India have jurisdiction. Where a client's own agreement specifies a different governing law and we have signed it, that provision applies to that engagement.

We prefer to resolve disagreements by talking about them. Before either party starts proceedings, we ask that you raise the issue directly and give us a genuine opportunity to put it right.

Questions about these terms, or anything in them you would like changed before an engagement, go to legal@atlyslabs.com.